At Diamond Tree, we are committed to delivering high-quality hybrid plants, seeds, and gardening supplies right to your doorstep. We take utmost care in packaging to ensure your order arrives safely.
Can you return plants or seeds?
No. As a general rule, we do not accept returns or exchanges on plants or seeds once the shipment has been delivered. Live plants are vulnerable to transit stress and cannot survive multiple journeys.
However, we guarantee that your plants will arrive in healthy condition.
Note: Plants may look slightly dull or tired upon arrival due to being in a box during transit. Placing them in indirect sunlight and watering them appropriately will quickly revive them to their natural, healthy state.
Exceptions (Damaged or Wrong Deliveries):
If your live plant or seed package arrives severely damaged, dead, or incorrect, we will help you.
- Please inspect your package upon delivery.
- Contact our support team within 24 to 48 hours of delivery with clear photos or a video of the damaged item.
- Once verified, we will issue a replacement or process a refund.
Can you return non-plant items?
Yes. We accept returns or exchanges for non-plant products (e.g., pots, tools, accessories) within 14 days of delivery.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- You can self-return the product to our Kolkata address.
- Return shipping charges will be borne by the customer unless the item was delivered damaged or incorrect.
Once we receive and inspect the returned item, we will initiate a replacement or refund to your original payment method.
Return Address
If you need to return an eligible non-plant item, please send it to:
Diamond Tree
Building No./ Flat No. 109
Road/Street: Ashokegarh
Kolkata, West Bengal – 700108
Need Help? Contact Us
If you have any questions or issues with your order, please reach out to us:
- Call Us: +91 7439697532
- Email Us: sales@thediamondtree.in